Customer Support & Player Care

About this course

Customer support is the front line of every gaming operator. This programme builds the communication, problem-solving and product knowledge needed to look after players well: resolving queries quickly, handling complaints fairly and recognising when a player needs help.

What you'll learn

• How online casino and sportsbook products work from the player's side
• Handling account, deposit, withdrawal and verification queries
• Managing complaints, disputes and escalations professionally
• Having safer-gambling conversations and applying player-protection tools
• Service quality and metrics such as response time and satisfaction

Careers this can lead to

• Customer Support Agent
• Player Care Specialist
• VIP Support
• Support Team Lead

How you'll learn

You'll learn in person at a SKADD campus near you, with a travel stipend to help you get there, and online through structured modules. If you're new to computers, we'll help you get comfortable with digital devices from day one, and you'll receive your own tablet so you can keep learning at home. You'll check your understanding with regular assessments and apply your skills through practical work in SKADD's live operations. Graduates receive free job placement through the SKADD Recruitment Agency.